Fix Malicious or Unwanted software - Disapproved Google Ads

I see ads with disapproved status in Google Ads. These ads are not showing. The reason is "Malicious or Unwanted software".

I have checked the website and I can't see any malicious parts in the source code. Even Google Search Console or malicious software scanners can't find anything wrong. There are only some regular third party services used.

How can I fix this ?
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20 Aug 2022 at 07:43 PM
Hi,

The reason Malicious or Unwanted software is quite general. If you don't know what makes your ads disapproved, then try to contact Google. They should tell you where is the problem.
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14 Sep 2022 at 03:57 PM
Tim
Thank you. How can I contact them ? Is there an email address or contact form ?
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14 Sep 2022 at 06:11 PM
Hi,

You can contact them using a contact form or chat during operation hours. It may be a bit difficult to find, but these options are available there. If you need to solve the problem quickly, I recommend to use a chat.

To contact Google in relation to disapproved ads, you have to:

  • Log into your Google Ads account
  • Click on Help (on the top bar)
  • Then click on Contact us to display the Quick help pane
  • Enter the keywords into the text field (e.g. Malicious software)
  • Choose one of the issue descriptions (e.g. Concerns about disapproved ads) and click on Next step
  • Change preferred language if needed
  • Select the contact method (Chat or Email)
  • Describe the issue and fill the required fields
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18 Sep 2022 at 06:15 PM
Tim
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