Overdue payment reminder to client.How to politely request a payment ?

I am going to send an overdue payment reminder. How can I politely request a payment from our customer ? We have quite a good relationship. It will be the first overdue payment reminder sent to this client.
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02 Mar 2024 at 02:15 PM
If you have a good relationship with your client, the first overdue payment reminder has to be polite and not pushy.

If you don't receive the payment after the first reminder, then you should include a bit more confidence into your email, but keep it professional.

Recommendations for the first reminder:
  • Start with appropriate greeting.
  • Use a friendly, repectful and professional tone.
  • Be clear and concise.
  • Provide details - if there are multiple invoices, provide the invoice number, total amount due and due date to avoid confusion.
  • Thank to recipient for his / her attention and time.


Recommendations for the second or further reminder:
  • Start with appropriate greeting.
  • Use a friendly, repectful and professional tone.
  • Be clear and concise.
  • Provide details - if there are multiple invoices, provide the invoice number, total amount due and due date to avoid confusion
  • Provide instructions - tell your customer exactly what they need to do next. Send them a link to the invoice if you have one.
  • Thank to recipient for his / her prompt attention and time.
  • From the third reminder, you can also express your eagerness to continue doing business with them.


Example of the first reminder:

Hi John,

I hope you are well.

I just wanted to drop a quick note to let you know that we have yet to receive payment from yourselves of 10,000 USD. This is in respect of our invoice 12345678 which was due for payment on 1st March 2024.

I have attached a copy of the invoice for your reference.

I would be really grateful if you could confirm that everything is on track for payment.

Example of the second reminder:

Hi John,

I hope this email finds you well. I am contacting you on behalf of (name of your company) with regard to the following invoice:
12345678 / 10,000 USD

This invoice is due for payment on 1st March 2024. Please could you kindly confirm receipt of this invoice and advise as to whether payment has been scheduled ?

I have attached a copy of the invoice for your reference. If require any further information, please let me know.

Thank you for yor prompt attention to this matter.
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07 Mar 2024 at 11:47 AM
Ron
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